Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.



In these terms of sale, “we” means Newport Pets (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).


Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps:

  1. you must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
  2. if prompted you must select your correct delivery area
  3. you must enter your personal details and invoice/delivery address for the order
  4. you must confirm your order by consenting to these terms of sale;
  5. you will be transferred to the PayPal website, and PayPal will handle your payment;
  6. we will then send you an initial acknowledgement; and
  7. once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records. The only language in which we provide these terms of sale is English. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the details presented to you on the PayPal website. You may correct those input errors before placing your order by cancelling from the PayPal website and returning to the shopping basket.


The products

Product descriptions are provided for each product for sale.


Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated at order confirmation. In the event that the product is cheaper than the price paid we will refund any excess paid. In the event that the product is more expensive that the price paid, we will give you the option to either pay the additional required or cancel and refund this portion of your order. In addition to the price of the products, you will usually have to pay a delivery charge, which will be as stated during checkout. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Payment for all products must be made by credit or debit card. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.


Your warranties

You warrant to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale
  2. the information provided in your order is accurate and complete
  3. you will be able to accept delivery of the products

Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.  We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within fourteen days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation. Further information on delivery can be found on our Delivery & Returns page.


Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

  1. delivery of the products; and
  2. receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.


“Cooling off” period

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below). You will not have any such right insofar as a contract relates to:

  1. the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;
  2. the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;
  3. the supply of newspapers, periodicals or magazines;
  4. the supply of goods made to your specifications or clearly personalised; or
  5. the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us. If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you. Further information can be found on our Delivery & Returns page.


Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).



If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.


Limitations of liability

Nothing in these terms of sale will limit or exclude your or our liability for:

(i) death or personal injury caused by negligence;
(ii) for fraud or fraudulent misrepresentation; or
(iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).


General terms

Images of products on our website are for illustrative purposes; actual products may differ from such images. We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use. Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale. Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract. Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

Delivery Methods

Items will be dispatched using Royal Mail 2nd class, Royal Mail 1st class, or next day courier, depending on the weight and value of the items and the options selected at checkout. We may also opt to upgrade your delivery method (e.g. from Royal Mail to Courier) at our sole discretion, or opt to deliver your order via our local delivery service. The delivery cost is based on the weight of the products and reflects the cost of packaging and posting each order. We keep our delivery costs as low as possible.

If all items are in stock, orders are usually despatched within 2-3 working days, often sooner. If we are awaiting delivery or any item your order may be slightly delayed. Where possible we will contact you to let you know.

In the unlikely event that you do not receive your order when expected please telephone or email with your unique order reference. We will confirm the date of despatch and where necessary ask you to sign a declaration of non-delivery and then post a replacement item out to you. Please check that your parcel has not been left at the sorting office following a failed delivery attempt. In the event that a parcel is returned to us after non-collection we will charge a second delivery fee for redelivery to you.


Online Delivery Area

All postcodes in England and Wales are classed as UK Mainland for the purposes of delivery from our online shop, plus all Scottish postcodes NOT listed under ‘Scottish Highlands / Islands’ postcodes and Northern Ireland, Isle of Man and Isle of Scilly

Scottish Highlands & Islands Postcodes

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Northern Ireland, Isle of Man and Isle of Scilly Postcodes

BT, IM, TR21-25

Please note that delivery to other postcode areas, including offshore islands is not calculated online. Please telephone for a quotation.


Local Delivery

We operate a local delivery service within post code NP19 and NP20. The delivery charge varies, depending on your order value. All orders for local delivery must be placed online or by phone. 

Same Day Delivery

Same Day Delivery is an offer we do for orders placed before 4pm and is free for orders above £15. If the order is below the value of £15, delivery charges will apply. Delivery charge starts from £3.45 to cover fuel costs. This services is only offered on the days that we are open. Please contact us if you have any more questions.

Returns Policy

If you need to return item(s) for any reason you must first contact us in writing (via post or email) for a returns number and to obtain further return instructions. Please note unless you are returning a faulty item you will be responsible for the cost of return postage.

Contact form data

When you contact us via our website, contact form, e-mail or general social media, we utilize the information provided to respond appropriately and solve your query. The following information is collected: Full name, email and contact number. This information will also be used for the purposes of record keeping by ourselves.


When using our website you may opt for saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics, MailChimp and WordPress Stats to analyse use of this website, our client group and understand the effectiveness of certain advertising platforms. This information will not be shared with anyone outside of Newport Pets Ltd.

Who we share your data with

We do not allow any data to be shared outside of Newport Pets Ltd.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

This will be used to ensure your goods arrive safely to you and if we need to contact you regarding an order. Records will be kept of transactions made.

Marketing e-mails and/or newsletters

You will only receive marketing newsletters from Newport Pets Ltd if you have explicitly signed up for this service. This consent can be withdrawn at any time through either contacting ourselves or unsubscribing from the e-mails (this function can be found at the bottom of the newsletter e-mail). We may occasionally incentivize subscription to our newsletter via giveaways, discounts or prizes.

You may receive abandoned cart e-mails as a follow up if you have provided your e-mail and attempted to pursue ordering goods from ourselves. This will only consist of 1 follow up e-mail based on the abandoned cart and information provided during this time, under the lawful basis of legitimate interests.

How we protect your data

You can opt out of cookie acceptance while using our website or revoke consent.

Newport Pets Ltd will never sell your information or data to a third party.

The GDPR provides the following rights for individuals:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

If you wish to exercise these rights contact us via our website or Legitimate requests may take up to 30 days to receive a reply.

Information which is utilised for processing and dispatch may be utilised by Newport Pets Ltd and no other party for the explicit purpose of providing information on similar products and promotions which is reasonable for the individual to be interested in. The data we utilise specifically will be:

– email address

– phone number

Every communication by Newport Pets Ltd which is marketed via the ‘soft opt-in’ will include a opt out, if the individual opts out they will be added to a suppression list. A suppression list is a database in which we will run against periodically to ensure you will not receive marketing data.

Newport Pets Ltd will at no point sell or give your information to a 3rd party, at all times you retain the right to removal of data and to opt out of any marketing.

If you opt out of marketing, we will use your data for order processing purposes ONLY.

What data breach procedures we have in place

In the extremely unlikely event that data is breached, we will focus on containment and recovery, assess the risks, notify yourself of any breach and both evaluate and respond to the situation.



NEW10  coupon gives you 10% discount in our online store* When you are in your basket, simply add NEW10 in the coupon box, which can be found below the ‘Proceed to Checkout’ button.

* Feed, including bird seed, dog food etc. is excluded from this offer